1st Guard Corporation Joins Facebook & Twitter

Venice, Florida – May 20, 2009 – 1st Guard Corporation, a premier truck insurance firm for lease owner operators, can now be found on Facebook and Twitter. Friend 1st Guard® on Facebook or follow us on Twitter and get the inside scoop through updates, wall posts, photos, and press releases.

The social network of Facebook and Twitter will give customers a new way to interact and communicate with 1st Guard®. Customers will be able to preview upcoming product and service enhancements not yet released to the public. They will have the opportunity to provide feedback about any future enhancements allowing 1st Guard® to serve their customer base better. Beyond that 1st Guard® will also use Facebook and Twitter to post the latest blog entries, exciting news and noteworthy events.

“1st Guard® is a leader in innovation and joining Facebook and Twitter made perfect sense in creating new paths of communication with our customers,” commented Colin Cowne, Online Systems Analyst for 1st Guard Corporation.

1st Guard Corporation is the only truck insurance firm currently using social media outlets to connect with their customers.

First Guard Insurance Company Adds QuickDox Feature to Mobile Device Application

Venice, FL – May 11, 2009 – Specialty truck insurer First Guard Insurance Company has added another feature to their 1st Guard® Mobile (1G-Mobile) website called QuickDox. Available on all mobile devices that have Internet access, QuickDox enables truckers to request an e-mailed copy of certificates of insurance or their last truck insurance invoice. A customer must enter the last six digits of the tractor or trailer’s VIN plus the account zip code. The requested documents are then automatically sent to the email address on file. The QuickDox application intentionally does not ask for any e-mail addresses for the protection of the customers. From start to finish, the turnaround time to receive requested documents is less than one minute.

“Most websites make users login and search for documents – we give them an extremely fast path to get the information they need. Most of the time in less then a minute they have their documents in hand,” said Chief Information Officer, Daniel Ribar.

“The ability to retrieve insurance documents instantaneously via mobile devices is revolutionary,” commented Ed Campbell III, Chairman of First Guard Insurance Company. “No one has introduced this high level of technology to their customer base; First Guard continues to be on the leading edge.”

First Guard Insurance Company Closes Claims 34% Faster

Venice, Florida – May 6, 2009 –Specialty truck insurer First Guard Insurance Company reports closing claims 34% faster as a direct result of new claims processing software. Developed internally by First Guard’s automation group and launched in 2007, the claims processing software caters to doing business 100% electronically. All information pertaining to each claim is housed electronically eliminating paper files and enabling instant access to necessary data. Additionally, the software includes capabilities to allow customers to report claims from mobile devices and PDA's, which has also enhances processing time. “The days when fax and US mail were the standard ways of settling claims made it difficult to close claims quickly,” commented Ed Campbell III, Chairman of First Guard Insurance Company. “Handling claims electronically has reduced the time it takes to settle a claim and has helped First Guard leverage compatibility with all realms of technology,” added Campbell.

Beyond electronic filing, the claims processing software incorporates a claims management tool that monitors the daily progress of each claim. Proactive in nature, this tool helps manage the workload of each claim and streamline the claims process, ultimately reducing the amount of time a claim is open. “The faster we close a claim, the more beneficial it is for everyone involved,” said Dan Ribar, Chief Information Officer.

Advanced technology and automation contribute to closing claims faster but the picture would not be complete without the stellar performance of First Guard claims personnel. “Consistent communication with our insureds, body shops and adjusters attributes greatly to First Guard’s success in closing claims fast and efficiently,” remarked Betsy Stealey, Director of Claims for First Guard Insurance Company. “We don’t give in and we fight for our insureds until the end,” added Stealey.