Venice, Florida - January 13th, 2006 - 1st Guard Corporation announced today that the total number of insured vehicles for 2005 surpassed more than 14,000. From 2004 to 2005, 1st Guard® saw an increase of nearly 10% in the total number of insured vehicles. This growth pattern is stable and consistent with the company's business plan.
"Our record vehicle count certainly validates the direct writing business model. The traditional truck insurance agent doesn't provide much value anymore. Automation has made him obsolete, and now he just adds an extra layer of cost" stated Ed Campbell, Chairman of 1st Guard Corporation. "It's great when we can save customers money and make the truck insurance process surprisingly pleasant. 1st Guard® has struck a chord with owner operators, and the good word continues to spread," added Campbell.
Friday, January 13, 2006
Friday, January 6, 2006
1st Guard Ends 2005 With 99.56% Customer Satisfaction Rating
Sterling Hts, Michigan - January 6, 2006 - 1st Guard Claims Adjustment Company announced today that its customer satisfaction rating reached a record high of 99.56% for 2005, surpassing last year's phenomenal rating of 99.29%. This increase is openly welcomed in light of the record-breaking hurricane season and devastation brought to many industries, including the trucking industry.
"We were successful in our quest to expedite aid to our policyholders in those areas affected by Hurricanes Katrina, Rita and Wilma" stated 1st Guard Adjustment Co. President, Terry Brosnan. "Taking a pro-active approach by contacting all policyholders within the affected areas to assess damages and settle their claims in a prompt manner along with the normal claims presented each year, helped to increase our customer satisfaction rating to 99.56%, the highest in company history. Challenges such as these only drive our staff to look for new and innovative avenues to increase the level of customer service to our policyholders, The American Owner Operator," added Brosnan.
About 1st Guard Adjustment Company
1st Guard Adjustment Co. of Sterling Heights, MI provides claim services for First Guard Insurance Company, a leader in truck physical damage for leased owner operators and small fleet owners. First Guard Insurance Company, rated "A" by AM Best, is affiliated with 1st Guard Corporation, based out of Venice, Florida.
"We were successful in our quest to expedite aid to our policyholders in those areas affected by Hurricanes Katrina, Rita and Wilma" stated 1st Guard Adjustment Co. President, Terry Brosnan. "Taking a pro-active approach by contacting all policyholders within the affected areas to assess damages and settle their claims in a prompt manner along with the normal claims presented each year, helped to increase our customer satisfaction rating to 99.56%, the highest in company history. Challenges such as these only drive our staff to look for new and innovative avenues to increase the level of customer service to our policyholders, The American Owner Operator," added Brosnan.
About 1st Guard Adjustment Company
1st Guard Adjustment Co. of Sterling Heights, MI provides claim services for First Guard Insurance Company, a leader in truck physical damage for leased owner operators and small fleet owners. First Guard Insurance Company, rated "A" by AM Best, is affiliated with 1st Guard Corporation, based out of Venice, Florida.
Thursday, February 3, 2005
99.29 % Claim Satisfaction For 2004
Sterling Heights, MI. - "Responding to the needs of our policyholders remains our top priority," commented 1st Guard Adjustment Company President, Terry Brosnan. "We make every effort to expedite the settlement of each and every claim. Then we closely monitor the effectiveness of our efforts through customer service surveys."
Having tallied the 2004 survey results for quickness of response, courtesy of representative, fairness of settlement, promptness of settlement, and future recommendation of 1st Guard, our policyholders resounded in a total overall satisfaction rating of 99.29%.
"This rate is the highest in the history of this company and will only drive us toward the future goal of seeking steps to reach the 100% mark," Mr. Brosnan said. He also stated that: "our staff considers it a personal challenge to expedite each claim and to make certain that our owner operator customers receive the level of service we promise".
1st Guard Corporation is a leading provider of Physical Damage Insurance to the "American Owner Operator" and 1st Guard Adjustment Co. is the Sterling Heights, Mi. provider of their claim services.
Having tallied the 2004 survey results for quickness of response, courtesy of representative, fairness of settlement, promptness of settlement, and future recommendation of 1st Guard, our policyholders resounded in a total overall satisfaction rating of 99.29%.
"This rate is the highest in the history of this company and will only drive us toward the future goal of seeking steps to reach the 100% mark," Mr. Brosnan said. He also stated that: "our staff considers it a personal challenge to expedite each claim and to make certain that our owner operator customers receive the level of service we promise".
1st Guard Corporation is a leading provider of Physical Damage Insurance to the "American Owner Operator" and 1st Guard Adjustment Co. is the Sterling Heights, Mi. provider of their claim services.
Tuesday, January 4, 2005
DD&S Express Awarded Fleet of the Year for Second Time
Venice, FL - For the second time in three years DD&S Express of Baltimore, Maryland has won the coveted 1st Guard Corporation "Fleet of the Year" award.
1st Guard Corporation started the "Fleet of the Year" competition in 1997 to recognize the safest and most productive trucking companies in the country. The annual award is presented to the trucking company with the lowest physical damage loss ratio. Interest in the competition continues to grow. In fact many trucking executives now regard "The Fleet of the Year" award as the de-facto mark of quality when it comes to judging fleet safety.
Said one trucking executive, "This is the Superbowl of fleet safety awards. Most industry sponsored competitions boil down to good ole boy backslapping. Winning 'The Fleet of the Year' award actually means something."
DD&S' physical damage loss ratio for 2004 was zero. They did not have a physical damage claim for the entire year. The company operates close to 100 power units and moves heavy specialized loads across the country.
"To win the award once is a major accomplishment," commented 1st Guard Chairman, Ed Campbell. "To win the award twice - both times with a zero percent loss ratio - is unprecedented. DD&S Express has taken the practice of safety to a new level. I only hope more trucking companies follow their lead."
Robert Schuhman, Vice President of DD&S Express, remarked that "we don't view accidents as an automatic given in this business. People say we've set an unrealistic standard, yet we've hit the mark two out of the last three years. Don't tell me it can't be done."
DD&S Express was established in 1986 as a division of the Davidson Transfer & Storage Company. The company offers heavy and specialized transportation along with standard shipments. 1st Guard Corporation and its affiliate First Guard Insurance Company provide truck physical damage insurance for owner operators and trucking companies across the country.
1st Guard Corporation started the "Fleet of the Year" competition in 1997 to recognize the safest and most productive trucking companies in the country. The annual award is presented to the trucking company with the lowest physical damage loss ratio. Interest in the competition continues to grow. In fact many trucking executives now regard "The Fleet of the Year" award as the de-facto mark of quality when it comes to judging fleet safety.
Said one trucking executive, "This is the Superbowl of fleet safety awards. Most industry sponsored competitions boil down to good ole boy backslapping. Winning 'The Fleet of the Year' award actually means something."
DD&S' physical damage loss ratio for 2004 was zero. They did not have a physical damage claim for the entire year. The company operates close to 100 power units and moves heavy specialized loads across the country.
"To win the award once is a major accomplishment," commented 1st Guard Chairman, Ed Campbell. "To win the award twice - both times with a zero percent loss ratio - is unprecedented. DD&S Express has taken the practice of safety to a new level. I only hope more trucking companies follow their lead."
Robert Schuhman, Vice President of DD&S Express, remarked that "we don't view accidents as an automatic given in this business. People say we've set an unrealistic standard, yet we've hit the mark two out of the last three years. Don't tell me it can't be done."
DD&S Express was established in 1986 as a division of the Davidson Transfer & Storage Company. The company offers heavy and specialized transportation along with standard shipments. 1st Guard Corporation and its affiliate First Guard Insurance Company provide truck physical damage insurance for owner operators and trucking companies across the country.
Tuesday, September 28, 2004
First Guard Insurance Company Upgraded by Best to "A"
VENICE, FL - First Guard Insurance Company announced that A.M. Best Company has upgraded its financial strength rating from A- (excellent) to A (excellent). Best views the rating outlook on the company as stable.
"The rating reflects the company's strong capitalization reflecting its very low underwriting leverage, excellent operating profitability and solid balance sheet liquidity," said Best. As further basis for the upgrade, the rating agency also cited First Guard's expertise in underwriting and servicing truck physical damage insurance for owner operator truckers.
First Guard Insurance Company operates as a direct writer of truck physical damage coverage. "The upgrade from Best only reinforces our commitment to this model," commented First Guard's President, Edmund B. Campbell, III. "Increasingly truckers prefer to deal directly with their insurance company, and insurers that cling to outdated marketing models will find it harder to compete."
"The rating reflects the company's strong capitalization reflecting its very low underwriting leverage, excellent operating profitability and solid balance sheet liquidity," said Best. As further basis for the upgrade, the rating agency also cited First Guard's expertise in underwriting and servicing truck physical damage insurance for owner operator truckers.
First Guard Insurance Company operates as a direct writer of truck physical damage coverage. "The upgrade from Best only reinforces our commitment to this model," commented First Guard's President, Edmund B. Campbell, III. "Increasingly truckers prefer to deal directly with their insurance company, and insurers that cling to outdated marketing models will find it harder to compete."
Monday, April 26, 2004
1st Guard Chairman to Appear on The Midnight Trucking Radio Network
Venice, FL - Ed Campbell, III, the Chairman of 1st Guard Corporation will appear as a special guest on the Midnight Trucking Radio Network on the morning of April 29th. The show will broadcast at 1:00 a.m. Eastern Time (12:00 a.m. Central).
Along with hosts Eric Harley and Joe Kelley, Mr. Campbell will discuss truck insurance issues relevant to owner operators. Truck insurance has become an increasingly complex and expensive issue for owner operators. Mr. Campbell will share his extensive knowledge on the subject to help the show's listeners gain a better understanding of the truck insurance process.
The Midnight Trucking Radio Network broadcasts live from Dallas each morning through affiliate stations across the country. The show is replayed during afternoons on Sirius Satellite Radio (channel 141). For more information on the Midnight Trucking Radio Network visit http://www.midnighttrucking.com.
Along with hosts Eric Harley and Joe Kelley, Mr. Campbell will discuss truck insurance issues relevant to owner operators. Truck insurance has become an increasingly complex and expensive issue for owner operators. Mr. Campbell will share his extensive knowledge on the subject to help the show's listeners gain a better understanding of the truck insurance process.
The Midnight Trucking Radio Network broadcasts live from Dallas each morning through affiliate stations across the country. The show is replayed during afternoons on Sirius Satellite Radio (channel 141). For more information on the Midnight Trucking Radio Network visit http://www.midnighttrucking.com.
Monday, January 5, 2004
Claims Service Satisfaction Reaches New High
STERLING HEIGHTS, MI. - Survey results show that customer satisfaction with 1st Guard's physical damage claims service has reached an all time high in 2003 of 98.69%.
"We take great pride in this number." commented, Terry Brosnan the President of 1st Guard Adjustment Company. "People buy insurance for the future promise of responsive claims service. We're glad our customers recognize that 1st Guard works very hard to deliver on that promise."
Any delay that prevents an owner operator from using his truck can add up to big dollars in terms of lost revenue. 1st Guard's emphasis on settling claims in a fair and efficient manner makes it the preferred truck insurance source for many owner operators.
Upon payment of every covered claim, 1st Guard Adjustment Co. sends the customer a short survey covering five distinct areas of the claim process.
1.) Did we respond quickly following your report of the loss?
2.) Was our representative courteous?
3.) Was our settlement fair, in your opinion?
4.) Were our final settlement, repairs, and replacement, completed within a reasonable time?
5.) Would you recommend 1st Guard Corporation based on the claims service you received?
The percentages of "yes" answers given to each question appear below:
1.) 99.26% 2.) 99.70% 3.) 98.05%, 4.) 98.50%, 5.) 98.95%
"Taking all of the above percentages into account, the analysis has determined that our customers have advised that their overall total claim satisfaction percentage is 98.69%." said Mr. Brosnan.
1st Guard Adjustment Company based in Sterling Heights, Michigan provides physical damage claims adjusting services for 1st Guard Corporation a leading provider of physical damage insurance to the trucking industry.
"We take great pride in this number." commented, Terry Brosnan the President of 1st Guard Adjustment Company. "People buy insurance for the future promise of responsive claims service. We're glad our customers recognize that 1st Guard works very hard to deliver on that promise."
Any delay that prevents an owner operator from using his truck can add up to big dollars in terms of lost revenue. 1st Guard's emphasis on settling claims in a fair and efficient manner makes it the preferred truck insurance source for many owner operators.
Upon payment of every covered claim, 1st Guard Adjustment Co. sends the customer a short survey covering five distinct areas of the claim process.
1.) Did we respond quickly following your report of the loss?
2.) Was our representative courteous?
3.) Was our settlement fair, in your opinion?
4.) Were our final settlement, repairs, and replacement, completed within a reasonable time?
5.) Would you recommend 1st Guard Corporation based on the claims service you received?
The percentages of "yes" answers given to each question appear below:
1.) 99.26% 2.) 99.70% 3.) 98.05%, 4.) 98.50%, 5.) 98.95%
"Taking all of the above percentages into account, the analysis has determined that our customers have advised that their overall total claim satisfaction percentage is 98.69%." said Mr. Brosnan.
1st Guard Adjustment Company based in Sterling Heights, Michigan provides physical damage claims adjusting services for 1st Guard Corporation a leading provider of physical damage insurance to the trucking industry.
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