Venice, Florida – May 6, 2009 –Specialty truck insurer First Guard Insurance Company reports closing claims 34% faster as a direct result of new claims processing software. Developed internally by First Guard’s automation group and launched in 2007, the claims processing software caters to doing business 100% electronically. All information pertaining to each claim is housed electronically eliminating paper files and enabling instant access to necessary data. Additionally, the software includes capabilities to allow customers to report claims from mobile devices and PDA's, which has also enhances processing time. “The days when fax and US mail were the standard ways of settling claims made it difficult to close claims quickly,” commented Ed Campbell III, Chairman of First Guard Insurance Company. “Handling claims electronically has reduced the time it takes to settle a claim and has helped First Guard leverage compatibility with all realms of technology,” added Campbell.
Beyond electronic filing, the claims processing software incorporates a claims management tool that monitors the daily progress of each claim. Proactive in nature, this tool helps manage the workload of each claim and streamline the claims process, ultimately reducing the amount of time a claim is open. “The faster we close a claim, the more beneficial it is for everyone involved,” said Dan Ribar, Chief Information Officer.
Advanced technology and automation contribute to closing claims faster but the picture would not be complete without the stellar performance of First Guard claims personnel. “Consistent communication with our insureds, body shops and adjusters attributes greatly to First Guard’s success in closing claims fast and efficiently,” remarked Betsy Stealey, Director of Claims for First Guard Insurance Company. “We don’t give in and we fight for our insureds until the end,” added Stealey.
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