November 6, 2007 – Venice, FL – 1st Guard Corporation, an insurance firm specializing in owner operator truck insurance, continues to be the only truck insurer to offer an instant quote on-line for truck physical damage insurance. The quote is instant and in real-time. “If you scour the Internet you will see many insurance agencies advertising instant quotes or quick quotes, but the fact of the matter is there is nothing instant about their quotes,” remarked Courtney Wilson, Director of Marketing for 1st Guard Corporation. “In this case, the owner operator has to submit requested information and then wait for an agent to call him back. It could take days before the agent has a quote for the owner operator and by that time, it is too late,” added Wilson. “With 1st Guard®, all it takes is four clicks of the mouse and the owner operator has his truck physical damage quote. It is truly an instant quote.”
1st Guard Corporation launched their version of an instant quote several years ago. Subsequently, each day their website receives hundreds of clicks for truck insurance quotes. In order to obtain an instant quote, the owner operator must select the state of residence and the year, make and type of tractor or trailer. The quote is based upon having the monthly premium automatically drafted from a debit card, credit card, checking or savings account. “Our goal is to make truck insurance fast, simple and hassle-free for the owner operator leased to a motor carrier. The on-line, instant quote is one example of this,” stated Ed Campbell, Chairman of 1st Guard Corporation. “Beyond the instant quote, we also offer the owner operator the ability to purchase their truck physical damage policy on-line, 24/7.” This feature is called Buy It Now.
To obtain an instant quote, owner operators can go on-line to http://www.1stguard.com/ or http://www.fast234.com/. They can also call direct at 866-FAST234 to speak with a customer service agent.
Tuesday, November 6, 2007
Friday, September 28, 2007
First Guard Insurance Company Reaffirms “A” Rating
Venice, Florida (September 28, 2007) - First Guard Insurance Company (FGIC), one of the nation’s premiere physical damage truck insurance companies for commercial (Class 8) vehicles, today announced that A.M. Best Company has affirmed its financial strength rating of A (Excellent) with a stable rating outlook.
“The A rating certainly validates the merits of our direct writing model,” commented Ed Campbell, Chairman of First Guard Insurance Company. “It all comes down to execution. As a direct writer we not only save truckers money but we deliver superior service as well. Independent agents, at least in the truck insurance business, look to go the way of the dinosaurs. They’re good golfers, but they simply don’t add value.” added Campbell.
First Guard Insurance Company began operations as a reinsurer in 1997. It started writing truck physical damage insurance directly in 2003. Presently the company holds licenses in twenty-five states, recently adding North Carolina and New Jersey to their license list. First Guard Insurance Company is the only truck specialty insurer in the country that does not market through independent insurance agents.
“The A rating certainly validates the merits of our direct writing model,” commented Ed Campbell, Chairman of First Guard Insurance Company. “It all comes down to execution. As a direct writer we not only save truckers money but we deliver superior service as well. Independent agents, at least in the truck insurance business, look to go the way of the dinosaurs. They’re good golfers, but they simply don’t add value.” added Campbell.
First Guard Insurance Company began operations as a reinsurer in 1997. It started writing truck physical damage insurance directly in 2003. Presently the company holds licenses in twenty-five states, recently adding North Carolina and New Jersey to their license list. First Guard Insurance Company is the only truck specialty insurer in the country that does not market through independent insurance agents.
Thursday, September 27, 2007
First Guard Insurance Company Adds North Carolina and New Jersey To Their License List
Venice, Florida (September 27, 2007) – First Guard Insurance Company (FGIC), one of the nation’s premiere physical damage truck insurance companies for commercial (Class 8) vehicles, today announced they will start writing business direct in North Carolina and New Jersey beginning January 1, 2008. Currently, FGIC is licensed in twenty-three states, primarily concentrated east of the Mississippi. The addition of North Carolina and New Jersey brings the total to twenty five. First Guard Insurance Company is rated “A” by AM Best.
“Strategically, North Carolina and New Jersey make sense for our business model. A lot of truckers live in those states. It made sense to get licensed and write some more business.” stated Donna Fortuna, President of First Guard Insurance Company. “As a direct writer we are able to pass on the cost-savings to the owner operator by cutting out the middle man,” added Fortuna. “Customers in these states are going to enjoy the benefits of dealing direct.”
First Guard Insurance Company is the only truck specialty insurer in the country that does not market through independent insurance agents.
“Strategically, North Carolina and New Jersey make sense for our business model. A lot of truckers live in those states. It made sense to get licensed and write some more business.” stated Donna Fortuna, President of First Guard Insurance Company. “As a direct writer we are able to pass on the cost-savings to the owner operator by cutting out the middle man,” added Fortuna. “Customers in these states are going to enjoy the benefits of dealing direct.”
First Guard Insurance Company is the only truck specialty insurer in the country that does not market through independent insurance agents.
Tuesday, August 28, 2007
1st Guard® Receives 100% Customer Satisfaction from Survey
August 22, 2007 - Venice, Florida – 1st Guard Corporation, the nation’s leader in owner operator truck insurance, announced today that they have received a 100% customer service satisfaction rating year-to-date. Surveys are sent at random to new 1st Guard® customers. The format of the survey is short and concise, which helps increase the overall response rate. Simple yes or no responses are required along with extra space for additional comments. The questions asked on the survey cover five distinct areas of customer service:
1. Knowledgeable
2. Friendly
3. Fast & Efficient
4. Pleasant Experience
5. Highly Recommendable
Since the beginning of the year, 1st Guard® has received an overwhelmingly positive response from surveys sent to customers. In fact, they have yet to receive anything less than 100%.
“We take great pride in providing our customers with fast, friendly, and competent service – every time,” stated Clinton Thornton, Director of Client Services for 1st Guard Corporation. “The feedback received from the surveys helps us tweak any areas of improvement and continue to reinforce areas of strength,” added Thornton. “We will continue to send out these surveys indefinitely.”
The customer service satisfaction survey is also a useful tool for the marketing department. “Word of mouth is an important referral source for 1st Guard®, as is with many companies,” said Courtney Wilson, Director of Marketing for 1st Guard Corporation. “Existing customers, previous customers and friends and family referrals are referrals that stay with us [1st Guard®] for the long-term,” noted Wilson.
About 1st Guard Corporation
1st Guard Corporation is a leading truck insurance firm providing physical damage and nontrucking liability insurance to leased owner operators and small fleet owners. First Guard Insurance Company, rated "A" by AM Best, is a direct-writer for truck physical damage insurance and an affiliate of 1st Guard Corporation based out of Venice, Florida.
Owner Operators Flock to 1st Guard® at the Great American Trucking Show
Venice, Florida – August 28, 2007 - 1st Guard Corporation announced today that they surpassed previous truck show records for the number of truck physical damage quotes given to leased owner operators at this year’s Great American Trucking Show held at the Dallas Convention Center, August 23rd – 25th, 2007. During this three-day event, 1st Guard® gave 530 physical damage quotes.
“Each show we up the ante for the overall number of physical damage quotes, and at the end of each show, our truck show team easily meets and beats the goal set,” stated Courtney Wilson, the marketing director for 1st Guard Corporation. “We’ve been attending these shows with a great presence for the past few years and it is clear that we are making a lasting impression,” added Wilson. “There is no doubt 1st Guard® has become the name brand for the truck insurance industry.”
1st Guard’s® booth design allows owner operators to receive physical damage quotes on the spot. The only information required for the quote is the state of residence, the year and make of the tractor/trailer, and the type of tractor/trailer. The quote is strictly anonymous and within seconds, the owner operator knows exactly how much physical damage insurance would cost with 1st Guard®. Unlike their competitors, 1st Guard® is a direct-writer for physical damage insurance which is placed through their affiliate, First Guard Insurance Company, rated “A” by AM Best. Being a direct-writer enables them to provide fast and efficient “on the spot” quotes.
Courtney Wilson was joined by team members Dan Ribar, Chief Information Officer and Dale Pikula, Network Administrator, both of 1st Guard Corporation and Ed Campbell III, Chairman of First Guard Insurance Company. “Rarely do you see the Chairman of a company working the trade show booth,” remarked Wilson. “Having Mr. Campbell present and interacting with our customers and prospects added to the strength of our booth.”
About 1st Guard Corporation
1st Guard Corporation is a leading truck insurance firm providing physical damage and nontrucking liability insurance to leased owner operators and small fleet owners. First Guard Insurance Company, rated "A" by AM Best, is a direct-writer for truck physical damage insurance and an affiliate of 1st Guard Corporation based out of Venice, Florida.
Tuesday, July 10, 2007
1st Guard Corporation Offers Anti-Theft Device Discount on Physical Damage Insurance
1st Guard Corporation, an insurance firm specializing in owner operator truck insurance, continues to offer customers a discount on physical damage insurance for anti-theft devices installed in their tractors. In fact, 1st Guard® has offered an anti-theft device discount for several years. “We realized the importance of anti-theft devices several years ago and decided to reward those individuals who had one in their vehicle by offering a discount on their physical damage insurance,” stated Donna Fortuna, President of 1st Guard Corporation. “It not only saves the customer money on their monthly premium but it also reduces the risk of stolen trucks,” added Fortuna. “It’s a win-win situation.”
“The message is clear,” stated Ed Campbell III, the Chairman of 1st Guard Corporation. “Offering a discount on insurance because an anti-theft device is installed is positive reinforcement for our customers. We end up saving them money, which is critical in today’s world of rising living costs.”
1st Guard® offers a standard discount to all customers who have an anti-theft device in their tractor regardless of name brand or type of device. The anti-theft device discount is available nation-wide and is applicable to tractor trailers that are newer than twenty years old.
About 1st Guard Corporation
1st Guard Corporation is a leading truck insurance firm providing physical damage and nontrucking liability insurance to leased owner operators and small fleet owners. First Guard Insurance Company, rated "A" by AM Best, is a direct-writer for truck physical damage insurance and an affiliate of 1st Guard Corporation based out of Venice, Florida.
“The message is clear,” stated Ed Campbell III, the Chairman of 1st Guard Corporation. “Offering a discount on insurance because an anti-theft device is installed is positive reinforcement for our customers. We end up saving them money, which is critical in today’s world of rising living costs.”
1st Guard® offers a standard discount to all customers who have an anti-theft device in their tractor regardless of name brand or type of device. The anti-theft device discount is available nation-wide and is applicable to tractor trailers that are newer than twenty years old.
About 1st Guard Corporation
1st Guard Corporation is a leading truck insurance firm providing physical damage and nontrucking liability insurance to leased owner operators and small fleet owners. First Guard Insurance Company, rated "A" by AM Best, is a direct-writer for truck physical damage insurance and an affiliate of 1st Guard Corporation based out of Venice, Florida.
Friday, June 15, 2007
First Guard Insurance Company Receives a 99.83% Claims Satisfaction Rating
Venice, Florida – First Guard Insurance Company [FGIC] announced today that they received a 99.83% claims satisfaction rating from their physical damage customers for the 2006 calendar year. This unbelievable rating benchmarks an all-time high in the company’s history. In 2005, they received a 99.56% rating, which beat out the previous year’s record.
“The claims survey gives us insight on where we need to improve and where we need to continue to be strong,” stated Terry Brosnan, Vice President of First Guard Insurance Company. “Each year our execution of the claims process continues to be fine-tuned, and each year our customer satisfaction rating for claims continues to increase. It is apparent the surveys are definitely working,” remarked Brosnan.
A survey is sent to each customer who has a physical damage claim on his or her tractor/trailer. The questions on the survey address the major areas of claims, including prompt response to the claim, efficiency in processing the claim, fair settlement of the claim and courteousness of the claims representative.
“If an owner operator experiences a covered loss and cannot operate his power unit, it is our job to make sure we fix it and get him back on the road as quickly as possible. I think this philosophy is what makes us so unique in this business,” added Brosnan.
About First Guard Insurance Company
First Guard Insurance Company, rated "A" by AM Best, is a direct-writer for physical damage insurance for leased owner operators and small fleet owners and an affiliate of 1st Guard Corporation based out of Venice, Florida.
“The claims survey gives us insight on where we need to improve and where we need to continue to be strong,” stated Terry Brosnan, Vice President of First Guard Insurance Company. “Each year our execution of the claims process continues to be fine-tuned, and each year our customer satisfaction rating for claims continues to increase. It is apparent the surveys are definitely working,” remarked Brosnan.
A survey is sent to each customer who has a physical damage claim on his or her tractor/trailer. The questions on the survey address the major areas of claims, including prompt response to the claim, efficiency in processing the claim, fair settlement of the claim and courteousness of the claims representative.
“If an owner operator experiences a covered loss and cannot operate his power unit, it is our job to make sure we fix it and get him back on the road as quickly as possible. I think this philosophy is what makes us so unique in this business,” added Brosnan.
About First Guard Insurance Company
First Guard Insurance Company, rated "A" by AM Best, is a direct-writer for physical damage insurance for leased owner operators and small fleet owners and an affiliate of 1st Guard Corporation based out of Venice, Florida.
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