Venice, Florida - July 22, 2008 - 1st Guard Corporation, a leader in providing physical damage and nontrucking liability insurance to leased owner operators, announced today that their inbound call handling capacity has increased 25% due to the implementation of ATHIA, a software program developed internally by 1st Guard® personnel.
ATHIA’s comprehensive navigation tools has shortened the time it takes to deliver a quote, thus improving the productivity of customer service and increasing inbound call capacity. “We’ve compiled and compressed the required information into only a few screens, eliminating the hunt for information that would typically consume a lot of time when an insured calls,” stated Dan Ribar, Chief Information Officer for 1st Guard Corporation. “In one instance we reduced the customer service agent screens from 17 to 3 – now that’s how you increase efficiency and help more people,” added Ribar.
More importantly, the efficiency and effectiveness of ATHIA has allowed 1st Guard® to handle more inbound calls without adding to staff, a significant accomplishment in today’s economy. “This important breakthrough gives 1st Guard® an added cost advantage that ultimately sets the stage for future growth, and helps assure that our trucker customers will continue to enjoy competitive premiums,” remarked Ed Campbell, Chairman of 1st Guard Corporation.
ATHIA, which stands for Applied Technology for Higher Intelligence and Automation, was launched June 1st, 2008.
About 1st Guard Corporation
1st Guard Corporation is a leading truck insurance firm providing physical damage and nontrucking liability insurance to leased owner operators and small fleet owners. First Guard Insurance Company, rated "A" by AM Best, is a direct-writer for truck physical damage insurance and an affiliate of 1st Guard Corporation based out of Venice, Florida.
