1st Guard® Receives 100% Customer Satisfaction from Survey

August 22, 2007 - Venice, Florida – 1st Guard Corporation, the nation’s leader in owner operator truck insurance, announced today that they have received a 100% customer service satisfaction rating year-to-date. Surveys are sent at random to new 1st Guard® customers. The format of the survey is short and concise, which helps increase the overall response rate. Simple yes or no responses are required along with extra space for additional comments. The questions asked on the survey cover five distinct areas of customer service:

1. Knowledgeable
2. Friendly
3. Fast & Efficient
4. Pleasant Experience
5. Highly Recommendable

Since the beginning of the year, 1st Guard® has received an overwhelmingly positive response from surveys sent to customers. In fact, they have yet to receive anything less than 100%.

“We take great pride in providing our customers with fast, friendly, and competent service – every time,” stated Clinton Thornton, Director of Client Services for 1st Guard Corporation. “The feedback received from the surveys helps us tweak any areas of improvement and continue to reinforce areas of strength,” added Thornton. “We will continue to send out these surveys indefinitely.”
The customer service satisfaction survey is also a useful tool for the marketing department. “Word of mouth is an important referral source for 1st Guard®, as is with many companies,” said Courtney Wilson, Director of Marketing for 1st Guard Corporation. “Existing customers, previous customers and friends and family referrals are referrals that stay with us [1st Guard®] for the long-term,” noted Wilson.

About 1st Guard Corporation
1st Guard Corporation is a leading truck insurance firm providing physical damage and nontrucking liability insurance to leased owner operators and small fleet owners. First Guard Insurance Company, rated "A" by AM Best, is a direct-writer for truck physical damage insurance and an affiliate of 1st Guard Corporation based out of Venice, Florida.

Owner Operators Flock to 1st Guard® at the Great American Trucking Show

Venice, Florida – August 28, 2007 - 1st Guard Corporation announced today that they surpassed previous truck show records for the number of truck physical damage quotes given to leased owner operators at this year’s Great American Trucking Show held at the Dallas Convention Center, August 23rd – 25th, 2007. During this three-day event, 1st Guard® gave 530 physical damage quotes.

“Each show we up the ante for the overall number of physical damage quotes, and at the end of each show, our truck show team easily meets and beats the goal set,” stated Courtney Wilson, the marketing director for 1st Guard Corporation. “We’ve been attending these shows with a great presence for the past few years and it is clear that we are making a lasting impression,” added Wilson. “There is no doubt 1st Guard® has become the name brand for the truck insurance industry.”

1st Guard’s® booth design allows owner operators to receive physical damage quotes on the spot. The only information required for the quote is the state of residence, the year and make of the tractor/trailer, and the type of tractor/trailer. The quote is strictly anonymous and within seconds, the owner operator knows exactly how much physical damage insurance would cost with 1st Guard®. Unlike their competitors, 1st Guard® is a direct-writer for physical damage insurance which is placed through their affiliate, First Guard Insurance Company, rated “A” by AM Best. Being a direct-writer enables them to provide fast and efficient “on the spot” quotes.

Courtney Wilson was joined by team members Dan Ribar, Chief Information Officer and Dale Pikula, Network Administrator, both of 1st Guard Corporation and Ed Campbell III, Chairman of First Guard Insurance Company. “Rarely do you see the Chairman of a company working the trade show booth,” remarked Wilson. “Having Mr. Campbell present and interacting with our customers and prospects added to the strength of our booth.”

About 1st Guard Corporation
1st Guard Corporation is a leading truck insurance firm providing physical damage and nontrucking liability insurance to leased owner operators and small fleet owners. First Guard Insurance Company, rated "A" by AM Best, is a direct-writer for truck physical damage insurance and an affiliate of 1st Guard Corporation based out of Venice, Florida.