Sterling Heights, MI - May 25, 2006 - 1st Guard Adjustment Company announced today that from the time period of January 1st, 2006 to May 17th, 2006, they received a claims service satisfaction rating of 99.93% from customers. If they continue at this pace, they will surpass 2005's record rating of 99.56%.
1st Guard Adjustment Company sends each claimant a survey to complete. The questions on the survey address the major areas of claims, including prompt response to the claim, efficiency in processing the claim, fair settlement of the claim and courteousness of the claims representative. The survey is a great tool used for service enhancement and betterment.
"Our staff is charged with the responsibility of expediting each and every claim received regardless of the size of the claim. We look for avenues in which to get claims funds to policyholders as quickly as possible so they can get their truck fixed and get back on the road," stated Terry Brosnan, President of 1st Guard Adjustment Company. "The surveys provide us with the tangible evidence we need in order to improve and fine-tune our services. And each year, our claims service satisfaction rating continues to increase," added Brosnan.
